Your time and safety are of value to us here at Beauty Box, so being timely, while following safety precautions and protocols is of high priority.

Please be courteous and notify us if you are sick so we can promptly reschedule your appointment.

If you will not be able to make your appointment at your scheduled time, you can reschedule or cancel your appointment via the email confirmation provided at initial booking as long as it is not within 24 hours of your scheduled appointment.

If changes need to be made within 24 hours, please call or text 215-758-1601 to avoid being considered a No Show. We appreciate your cooperation.

Contacting us:

If you need to contact Beauty Box in regards to booking, rescheduling, changing, canceling, or any other inquiries about an appointment, please give us a call. If we do not answer, you can text, email, or message us with your inquiry. We will have a time stamp of your call/message (for appointment changes within 24 hours). Please refrain from calling multiple times/sending the same message multiple times. If you are calling to inform us you are running behind, the 15 minute grace period policy is in place.

By booking online, you agree to our policies below.

Deposits:

A deposit non-transferable/non-refundable deposit (depending on the service price) is required at the time of booking to secure your appointment which goes towards your service.

Required Deposit:

50% of services $60+

$30 for for services less than $60

Full price of service if service is less than $30

Payment:

For your remaining balance, we accept :

-Cash

-Venmo: $BeautyBoxPhilly

-CashApp: $BeautyBoxPhilly

-PayPal: @BeautyBoxPhilly

-Debit and credit cards for a 5% transaction fee. Clients can also pay the full amount in advance at booking or remainder at checkout.

Confirmation & Location:

An email confirmation with our location will be sent to you once your appointment is booked.

Street parking is available without a meter (no cost), but it is timed to a max of 2 hours on nearby streets (12th street and Snyder street is recommended). Please be advised that parking may be limited. We encourage leaving in enough time to ensure sufficient time in looking for parking.

Guests:

Please arrive alone. No children permitted. No exceptions.

Appointment Arrival:

We ask that you arrive ON TIME or at least expect that we can only begin at the start of your scheduled appointment due to each client deserving their privacy.

Pre & Post Care Instructions:

Varies per service. Check your email and read thoroughly.

Lateness Policy:

Clients are permitted a 15 minute grace period. After client has exhausted the 15 minute grace period, appointment will be canceled. No exceptions.

If an artist is able to accommodate you, there will be an inconvenience fee of $20.

Canceling Your Appointment:

24 hour notice from scheduled appointment is required for all cancellations. No exceptions. Any cancellation/rescheduling made less than 24 hours in advance will be charged deposit of the reserved services (deposit paid at booking).

Same Day or Late Cancellations:

Same Day or Late Cancellation Fees applies to appointments canceled within 24- hours of your scheduled appointment time. This also applies to cancellations due to being late to your appointment, services being removed or changed from your originally scheduled appointment, or the cancellation of one or more services from your scheduled appointment due to pre and post care negligence. Any cancellation/reschedule made less than 24 hours in advance will be charged deposit of the reserved services (deposit paid at booking).

Any SAME DAY changes made to your appointment, but still being serviced/accommodated will incur an inconvenience fee of $20. This includes being more than 15 minutes late to your appointment, changing the appointment time day of, and/or services being removed or changed from your originally scheduled appointment.

No-Show:

A client who does not show up to their scheduled appointment OR fails to contact us before 24 hours to cancel will be charged deposit of the reserved services (deposit paid at booking) and will be banned from booking in the future.

For Lash Clients:

Must have 40% of your extensions left for a FILL IN. Fill in prices will be determined by the amount of lashes you have left. We ask all clients to practice proper after care for the services they are provided. Appointment times are TIMED accordingly. We will not allow anything less than 40% of lashes remaining for refills. We can not accept fill appointments for sets that are considered full sets. Your fill appointment will be canceled and your deposit will be forfeited if you do not let us know ahead of time that you have less than 40% of your lashes. We will try our best to accommodate you, but there is no guarantee we are able to service you if there are other appointments in queue. Fill ins that were not done at BeautyBox Philly are considered "Foreign Fill" and can range from $95 and up.

Makeup Appointments with Debra:

Due to being a traveling makeup artist, proper arrangements are made as soon as a booking is made. Therefore, once an appointment is made, rescheduling is allowed up to 14 days of the appointment date. If you wish to reschedule your appointment within the 14 day period, a new appointment and a new deposit must be made.

Satisfaction Guaranteed:

There are NO REFUNDS. You have 48 hours to report an issue and it will be fixed for free. If you are prone to allergic reactions, we recommend scheduling a patch test before scheduling a full service.